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AviaDev Insight is the first podcast dedicated to the African aviation industry.

We bring prominent industry voices to the table to establish the "ground truth" in an informal and candid fashion.

The podcast was created by Jon Howell, Founder and Managing Director of AviaDev Africa, Africa's premier event dedicated to developing air connectivity.

Find out more about AviaDev Africa, www.aviadev.com 

  1. All Episodes
  2. Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

Episode 33. Frederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?

Dec 5, 2018

This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA.

Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.